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Aethel

For hiring teams

Interview healthcare support and caregiving candidates with one link

Send a healthcare support or caregiving candidate one link. An AI interviewer asks about their real work, and you decide from the quoted scores.

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Hiring for healthcare support and caregiving

What makes this hard to screen

Aides, assistants and caregivers are often hired fast, and a resume does not show whether someone will report a change or skip a step on a busy shift. Reliability and judgment around privacy and safety matter more than titles. You need to hear what they actually do.

Roles this field covers: certified nursing assistant, medical assistant, home health aide, caregiver, pharmacy technician, patient care technician, medical receptionist, medical biller or coder.

Listen for these in a transcript

  • Describes noticing a change in a patient or client and who they told, and how quickly.
  • Keeps safety, privacy and infection control steps even when the shift is short staffed.
  • Knows when a task is outside their role and asks a nurse or supervisor for help.

Warning signs

  • Waits or forgets to report a change.
  • Skips hygiene or safety steps to save time.
  • Shares private patient details, or does tasks they are not trained or allowed to do.

How it works

How to interview with a link

  1. Step 1: Create a link for the role

    Choose Healthcare support and caregiving, the level, and a specialty such as certified nursing assistant or medical assistant.

  2. Step 2: Send it to your candidates

    Share it wherever you already find healthcare support and caregiving candidates.

  3. Step 3: Candidates interview on their own time

    It takes about 15 minutes, and they know the interviewer is an AI.

  4. Step 4: Review and decide

    Mark each one Advance, Not a fit, or Undecided.

The interview

What the interviewer covers

It follows up on each answer and picks the healthcare support and caregiving topics that fit the role.

  • A change in a patient or client they noticed and reported
  • A busy shift and how they decided what to do first
  • Following an infection control or safety step when it was hard to
  • Keeping patient information private
  • A patient, client or family member who was upset or confused
  • A handoff or care note that made a difference
  • Asking a nurse or supervisor for help

What the scoring looks for

Strong work: the candidate notices changes in a patient or client and reports them promptly, follows safety, privacy and infection control steps even when busy, keeps clear notes, and asks for help when a task is outside their role.

Warning signs: the candidate ignores or delays reporting a change, skips safety or hygiene steps to save time, shares private patient details, or does tasks they are not trained or allowed to do. The scoring AI is told that an area showing one scores below 60.

Your questions

Sample must-ask questions

Up to three per link. The interviewer is told to ask each one as written, and every result shows whether it was asked word for word, asked in other words, or not asked. Examples:

  1. Tell me about a time you noticed a change in a patient or client. What did you do?
  2. Walk me through how you keep infection control steps on a busy shift.
  3. Describe a handoff to a nurse or the next shift that you are proud of.

Starter templates

Starter roles

Start a link from one of these and edit anything.

  • Certified nursing assistant

    Focus: Daily patient care, noticing and reporting changes, infection control, working with nurses

  • Home health aide

    Focus: Personal care at home, safety and fall prevention, care notes, updating families and nurses

  • Medical assistant

    Focus: Patient intake and vital signs, preparing exam rooms, accurate records, scheduling and patient questions

  • Medical coder

    Focus: ICD-10 and CPT coding, reading clinical documentation, coding accuracy and audits, queries to providers

  • Pharmacy technician

    Focus: Filling prescriptions accurately, catching errors, inventory, helping patients at the counter

Results

What you see for each candidate

  • The full transcript

    Every answer, in order.

  • “Not enough evidence”

    Shown instead of a guess, never as a low score.

  • Your decision and private notes

    Only your team sees them.

The four scored areas

Each out of 100, with quotes.

Noticing and responding (changes, problems, what you did)
Counts as evidence when the candidate describes a specific situation in patient or client care: what they noticed, what they did about it, who they told, and how it turned out.
Safety and procedures (infection control, privacy, checks)
Counts as evidence when the candidate describes how they follow care and safety procedures: infection control, patient privacy, checking identity or orders, safe lifting, documentation, and what they do when something does not look right.
Communication (patients, families, care notes)
Counts as evidence when the candidate describes explaining or passing on information: to patients, clients or families, in care notes or charts, or in a handoff to a nurse or the next shift. Answers that respond to the question asked, in a clear order, with a concrete example, also count, but only up to 80 on their own. Grammar, word choice and fluency are never judged.
Care team teamwork (nurses, doctors, families, coworkers)
Counts as evidence when the candidate describes working with nurses, doctors, coworkers, patients or families, including asking for help, raising a concern or handling a disagreement. Saying "we" is not, by itself, collaboration evidence.

Aethel never scores faces, voices or accents, and does not verify degrees, licenses or work history. How Aethel uses AI

FAQ

Questions hiring teams ask

Does Aethel check CNA certification or run a background check?

No. Aethel runs no background checks and does not confirm certifications. Do those yourself, as you would today.

Can candidates do the interview on their phone?

They need a phone or computer with a web browser. They can speak or type, and no camera is needed, which helps people interviewing between shifts.

Can it fit home care as well as clinic roles?

Yes. Set the specialty, for example home health aide or medical receptionist, and the questions follow that setting: visits and families for one, front desk and records for the other.

See also the questions companies ask and the pricing page.

Send your first healthcare support or caregiving interview link

Create an employer account How it works for companies

Want to show candidates what to expect? What the interview covers for nursing assistants, medical assistants and caregivers

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