Support
Last updated: October 2026
Send us a message with the form below, or email support@aethel.pro. We reply within 2 business days. Replies come from Aethel's AI support assistant.
Send us a message
Prefer email? Write to support@aethel.pro.
What to include
- The email address on your Aethel account.
- What you were trying to do, and what happened instead.
- Any error message, or a screenshot.
- For interview problems: your browser and device, and roughly when it happened.
- For companies: your company name.
Please do not send passwords, full card numbers, or identity documents. We will never ask for them by email.
Common questions
How long is the interview?
About 15 minutes. You can take it whenever you like, in one sitting.
Is Aethel free for experts?
Yes. Experts never pay to use Aethel.
Is the interviewer a real person?
No. The interviewer is an AI shown as a realistic video avatar, and it tells you so. If you think your result is wrong, you can ask for a review.
Who can see my results?
You see your results first. A company sees an interview only if you took it through that company's interview link, or chose to share a recent one there. Anyone else sees a result only through a share link or a PDF verification code you make. If you turn on your Find experts profile, anyone can see your name, field, specialty, and the area scores from the attempt that represents you, but never your transcript or contact details. You can turn off a share link, a code, or your Find experts profile at any time.
How do I share my results?
Open the result that represents you and choose "Create link". The link works for up to 90 days, and you can turn it off at any time. People with the link see your name, your field, that interview's transcript, and its scores with their quotes, but not your email address.
Is my profile public?
No, unless you choose. "Show my profile on Find experts" is off by default. After you finish an interview, you can turn it on from your profile page. Then your public profile shows your name, field, specialty, and area scores to anyone who opens it, but never your transcript or contact details. You can turn it off at any time.
Can I retake the interview?
Yes. You can retake the interview up to 3 times from your results page. Your earlier results stay: each one is an attempt you keep, and you choose which attempt represents you. If a technical problem cut an interview short, your results page offers a free retake that does not count toward the 3. If it does not, ask for a review. An interview taken through a company's link is taken once.
If I retake the interview, which result do others see?
The one you choose. Every interview you finish stays in your list of attempts for 24 months, unless you delete it. You choose which attempt represents you: your newest one, unless you pick another. That attempt is the one on your Find experts profile, in new share links and PDF verification codes, and the one you can share at a company's link with "Use my recent interview". Companies never see how many attempts you took. Links and codes you already made keep showing the attempt they were made for until you turn them off.
Can I delete one interview and keep my account?
Yes. To delete one interview attempt and keep your account, open your results page and choose Delete next to that attempt under "Your interview attempts". Its transcript, scores, feedback, share links, verification codes, and any review request about it are deleted right away, and companies you shared it with through "Use my recent interview" no longer see it. Your account and your other attempts stay. Deleting an attempt does not give you a retake back.
My interview froze or my connection dropped. What now?
The interview tries to reconnect on its own. If it cannot, press Try again on the interview screen to continue the same interview. Refreshing the page works too: within an hour of starting, the page offers to continue your interview where you left off. Your answers so far are saved either way. An interview that stops before it is scored does not use one of your 3 retakes. If a scored interview was cut short, your results page offers a free retake. If it does not, ask for a review and tell us the time it happened and what you saw.
I did not get the email to confirm my address.
Check your spam or promotions folder for an email from Aethel. If it is not there after a few minutes, email us from the address you signed up with.
I think my result is wrong. Can I ask for a review?
Yes. Open your results and choose "Ask for a review", then tell us what looks wrong. Aethel's AI support assistant reads your transcript and your scores, checks each score against the scoring rules, and replies within 2 business days. If the problem was on Aethel's side, the assistant can offer you a free retake. A review cannot change a decision a company already made.
How do I get a copy of my data?
Sign in and choose "Download my data" on your home page, your profile page, or a results page. You get one file with your profile, every interview and its transcript, your results, and who you shared them with.
How do I delete my data?
Sign in, open your profile page, find "Delete my data", type DELETE, and confirm. This deletes your account, your profile, your interviews and results, and your share links, and removes you from Find experts. Companies you interviewed with through a link lose access. You can also email us from the address on your account.
I need an accommodation for the interview.
Before you start, the consent screen lets you choose more time per answer, more time overall, type only, or larger captions. Companies do not see your choice. For anything else, send us a message above with the topic "An accommodation, or another way to be assessed". We reply within 2 business days. Replies come from Aethel's AI support assistant. If a company sent you the interview link, you can also ask that company directly. You can always type your answers instead of speaking.
How do I change or cancel my company plan?
Email us from your account email with your company name. We will make the change and confirm by email.